100% Satisfaction, or It’s Free
We stand behind every tile and grout job. If you’re not happy with how an area we cleaned turned out, call us and we’ll come back and re-clean it at no charge.
Real Scrubbing
A professional floor buffer scrubs the grime up out of the grout, not a quick surface pass that fades in a week.
Right Method Per Tile
Ceramic, porcelain, and acid-sensitive natural stone each get the solution that fits, so nothing gets damaged.
Firm Price First
Your technician gives you a written price after inspecting the area. Approve it and it doesn't change.
Locally owned: while Safe-Dry® is a national brand, policies can vary slightly by local franchise. Your local team confirms the details before service.
What’s covered (and what isn’t)
What we guarantee
- ✓The result of the tile and grout cleaning we performed
- ✓Grout color restoration on the lines we cleaned
- ✓Deep cleaning on ceramic, porcelain, and natural stone we service
- ✓The overall look of the floors and surfaces we worked on
Not covered
No cleaning company can fix these, and we’ll tell you upfront if we see them.
- ×Grout that's physically worn, cracked, or missing
- ×Permanent etching or discoloration from bleach, dye, or acid
- ×Tile with pre-existing chips, damage, or a failed prior repair
- ×Color change requests beyond what deep cleaning can do
How the guarantee works
Let us know
Call 1-800-SAFE-DRY or use the contact form, and tell us which area you're not satisfied with.
We come back
Your local Safe-Dry® team schedules a return visit and re-cleans the area. No extra charge.
You're happy
We keep working the area until you're satisfied with the result. That's the whole point.
Curious how the cleaning itself works? See how tile & grout cleaning works.
Frequently asked questions
What does the 100% satisfaction guarantee mean?
If you're not satisfied with your tile and grout cleaning, we make it right. Your local Safe-Dry® team comes back to re-clean the areas you're not happy with. The goal is simple: you're happy with the result, or we keep working on it.
What's covered?
The result of the tile and grout cleaning we perform. If a floor or grout line we cleaned doesn't look the way it should, tell us within the guarantee window and we return to re-clean it at no charge.
What isn't covered?
Grout or tile that's physically damaged, worn through, or permanently discolored from bleach, dye, or acid can't be cleaned back to new, because that's damage to the material and not trapped soil. Your technician tells you upfront during the walkthrough if they see this, so there are no surprises.
How much does tile and grout cleaning cost?
It depends on the square footage and how built-up the grout is, so there's no flat national price. Your technician inspects the area during the walkthrough and gives you a firm price in writing before any work begins. That price doesn't change once you approve it. There's also $45 off tile cleaning right now.
How do I request a re-clean?
Call 1-800-SAFE-DRY (1-800-723-3379) or use the contact form. Tell us which area you're not satisfied with and we'll schedule a time to come back out.
Is the cleaning safe for natural stone?
Yes. Natural stone like travertine and marble is acid-sensitive, so we use pH-appropriate solutions matched to the material instead of the acidic cleaners that etch and dull stone.
Ready to see your grout’s real color again?
Enter your zip code to reach your local Safe-Dry® team. We deep-clean tile and grout across 532 locations in 6 states, with same-day appointments in most areas.